CUSTOMER CARE
Please reach out with any questions or concerns ? We’re always ready to help! Call us at 808-861-0158 or send us an email at sales@evanboylestudio.com
FAQ
What does a custom order look like?
A custom order is tailored to each individual client. We are happy to work with our clients to make their vision come to life. Each custom order is normally goes through several emails, calls, or face to face meetings to develop the right product for the client. Once final design is agreed upon and a 50% deposit is made, production normally takes anywhere from 12 to 16 weeks depending on other commitments.
Can I store my order at your workshop?
Unfortunately we do not have the capacity to store completed work. We ask that work be shipped within 72 hours of completion. If you cannot receive your order an additional storage fee will be applied after 72 hours.
Do you offer a trade discount?
We work closely with interior designers, architects, and other trades and offer a 15% discount for bulk orders of our catalog on a case by case basis. Please feel free to reach out if you feel you may qualify.
How long until my order will be ready?
Products from our catalog will normally be ready to ship within 8-12 weeks. Custom pieces take normally take longer to go through the design and build process, so we ask for 12-16 weeks. Bigger projects may take longer.
Can I choose a different wood than what you offer on your product catalog?
Depending on wood species and availability, it may be possible to produce your order in a requested species. We normally use North American hardwoods due to their characteristics and accessibility, but please feel free to reach out if you have a special request.
How can I contact your couriers?
We will provide the information for each shipment to the customer so they can track their furniture delivery. If there is ever a problem, please reach out and we will be happy to help.
Do you provide International delivery?
We will work with each client on shipping to their desired location including internationally.
What is your returns policy?
All products are made to order and we work very closely with the clients to make sure that they love the product before any purchase. However, we always want every customer to love their pieces and we will look at each case individually.
Do you require a deposit?
We kindly request full payment when placing an order. However, we understand that trade clientele may require more flexible payment options. In certain cases, we can offer a 50% down payment with the remaining 50% due prior to shipment. Please contact us to discuss your specific payment needs.
What is your return policy?
Thank you for choosing our furniture. Please note that we do not accept returns or exchanges, except in the case of shipping damages. We take pride in the craftsmanship of our pieces and stand behind their quality. However, due to the nature of our business, we are not able to accept returns once the furniture has been delivered to the customer in good condition.
If your furniture is damaged during shipping please take the following steps:
1.) Document the damages by taking clear photographs of the damage from multiple angles, and make note of any other issues. If there are any visible damages to the packaging, you should also take photographs of those.
2.) Contact us immediately to file a claim at sales@evanboylestudio.com.